Privacy Policy

Privacy Policy for My Nutrition Matters

My Nutrition Matters holds some information about you. This document outlines how that information is used, who we may share that information with and how it is kept secure. This notice does not provide exhaustive detail. However, we are able to provide any additional information if required. Any requests for this should be sent to Privacy Notice is kept under regular review. This Privacy Notice was last reviewed in May 2018.

1. What I Do

My Nutrition Matters provides Nutritional Therapy consultation to clients, in order to improve their health through diet and lifestyle interventions, as well as focusing on preventative healthcare, through the optimisation of physical and mental health. Nutrition Therapy utilises dietary and lifestyle analysis and biochemical testing in order to understand the underlying cause of any health issues. Any imbalances are address through personalised dietary therapy nutraceutical and herbal prescription as well as lifestyle advice.

2. How I Obtain Your Personal Data

Information provided by you. You provide your personal data in the following ways:
  • By completing a nutritional therapy questionnaire
  • By signing a terms of engagement form
  • During a nutritional therapy consultation
  • Through email, over the telephone or by post
  • By taking credit card and online payment

This may include the following information:
  • Basic details such as name, address, contact details and next of kin
  • Details of contact we have had with you such as referrals and appointment requests
  • Health information including your previous medical history, dietary, lifestyle, supplement
  • and medicine details, biochemical test results, clinic notes and health improvement plans
  • GP contact information
  • Bank details

My Nutrition Matters use this information to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest. Following the completion of your healthcare your personal data is retained for the period defined by our professional association BANT and registrant body, The CNHC. Therefore any complaint you make is directly processed directly by My Nutrition Matters. In this case the legal basis of our holding your personal data is for contract administration.

Information we get from other sources

As part of the provision of direct healthcare for client’s sensitive medical information in the form of test results from biochemical testing companies is obtained, therefore the legal basis of our holding your personal data is for legitimate interest. Other sensitive information may also be obtained from other healthcare providers. The provision of this information is subject to you giving us your express consent. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective. 

3. How We Use Your Personal Data
My Nutrition Matters acts as a

  1. Data controller for use of your personal data to provide direct healthcare
  2. Controller and processor of your data from third parties such as testing companies and other healthcare providers.
  3. Data controller and processor of credit card and online payments.
My Nutrition Matters aims to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. Reasonable security measures to protect your personal data storage. Your personal data may be used if there is public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime. Also where there is a legal requirement such as a formal court order. Furthermore data may be utilised for marketing purposes such as newsletters but this would be subject to you giving us your express consent. 

4. Is my Information shared with other Organisations?

Information about you is kept confidential. Your information is only disclosed with other third parties with your express consent with the exception of the following categories of third parties:
  • Our registrant body, The CNHC and our professional association, BANT, for the processing of a complaint made by you
  • Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential
  • Anyone to whom we may transfer our rights and duties under any agreement we have with you
  • Any legal or crime prevention agencies and/or to satisfy any regulatory request if we have a duty to do so or if the law allows us to do so

Your information may be shared with supplement companies and biochemical testing companies as part of providing you with direct healthcare. My Nutrition Matters will seek your consent before sharing your information with your GP or other healthcare providers.
If My Nutrition Matter believes that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests. Your case history may be shared in an anonymous form with our peers for the purpose of professional development. This may be at clinical supervision meetings, conferences, online forums, and through publishing in medical journals, trade magazines or online professional sites. We will seek your explicit consent before processing your data in this way. 

5. What Are Your Rights?

Everyone has the right to see, amend, delete or have a copy of data held that can identify you, with some exceptions. You do not need to give a reason to see your data. If you want to access your data you must make a subject access request in writing to jo@mynutritionmatters. Under special circumstances, some information may be withheld. My Nutrition Matters will respond within 20 working days from the point of receiving the request and all necessary information from you. Our response will include the details of the personal data we hold on you including:
  • Sources from which we acquired the information
  • The purposes of processing the information
  • Persons or entities with whom we are sharing the information

You have the right, subject to exemptions, to ask to:
  • Have your information deleted
  • Have your information corrected or updated where it is no longer accurate
  • Ask us to stop processing information about you where we are not required to do so by law
  • or in accordance with the BANT and CNHC guidelines.
  • Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine readable format and have the right to transmit that data to another controller, without hindrance from us.
  • Object at any time to the processing of personal data concerning you

My Nutrition Matters does not carry out any automated processing, which may lead to an automated decision based on your personal data. If you would like to invoke any of the above rights then please email

6. What Safeguards Are In Place To Ensure Data That Identifies Me Is Secure?

My Nutrition Matters only uses information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful. 

Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared. We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it). We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

My Nutrition Matters is registered with the Information Commissioner’s Office (ICO) as a data
controller and collects data for a variety of purposes. A copy of the registration is available
through the ICO website (search by business name).

7. How Long is Confidential Information held For?

My Nutrition Matters holds all records for the duration specified by guidance from the professional association BANT.

8. Website Technical Details

A. Forms

My Nutrition matters aims to use secure forms where appropriate. 

9. Analytics

My Nutrition Matters makes use of analytics software in order to help us understand the trends in popularity of this website and of different sections. My Nutrition Matters does not make use of personally identifiable information in any of the statistical reports used from this package. Google Analytics provides details of their privacy policy on the Google website.

10. Complaints

If you have a complaint regarding the use of your personal data then please contact me by emailing:
If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioners Office (ICO), you can contact them on 01625 545745 or 0303 1231113.
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